Dozens

You must subscribe by the last day of the current month to receive the next month's puzzle. For example, if you subscribe by March 31st. You will receive April's puzzle box.

Your first box will ship between the 15th and 17th of the next month. For example, if you subscribe in March your first box will be shipped between April 15th and 17th.

Yes, all subscription plans account for a $5 shipping fee for each puzzle sent. There are no additional or hidden fees. The price you subscribe at is the only fee you will be charged on a monthly, quarterly, or biannual basis depending on the plan you selected.

If you just want one puzzle you would subscribe to the monthly plan option. You will receive an email notifying you that your subscription has been setup. Within that email, you will see a button that says "Manage Payments." Select that button and it will take you to your subscription portal. Under the subscription tab, you simply click "Cancel" and confirm. Your subscription will then be cancelled (meaning you will not be charged again the next month or thereafter). We will be notified and you will receive the one puzzle you paid for when we ship out puzzles the following month between the 15th and 17th.

If you need help, you can send us an email at care@letsbambu.com.

You will be charged the day you subscribe. Then, depending on whether you selected the monthly, quarterly, or biannual plan you will be charged on the same day 1 month, 3 months, or 6 months from the original date you subscribed, respectively. In some cases, if you subscribe on the 30th or 31st you will be charged on the last day of the next appropriate billing period.

There is no skip option at this time for any of our subscription plans. However, if you are subscribed to a monthly plan and do not wish to receive the next month's puzzle you can cancel before your subscription automatically renews and resubscribe when you wish to resume your subscription plan.

Yes, you can change your subscription plan in the final month of your existing plan by cancelling before the automatic renewal date and then subscribing to the desired plan.

Please note: If you change your subscription plan while we are still honoring your initial subscription, though you will be paying under a new subscription plan, you will not receive 2 puzzles a month. Instead, once you've received puzzles for each month of your initial subscription plan, then you will start receiving one puzzle a month following your new plan. However, as you may gather, this makes it harder for both you and us to keep track of. So, as previously mentioned, please wait until the last month of your subscription plan before cancelling to change plans.

You can cancel your subscription at anytime before it automatically renews through your subscription portal. No refunds can be issued on current subscriptions and you will still receive any puzzles that you initially signed up for. For example, if you subscribed in February for our Quarterly Subscription, you will still receive a monthly puzzle for the months of March, April, and May even if you cancel your subscription. After you cancel, no additional puzzles beyond your current subscription plan will be shipped.


If you need help cancelling, you can send us an email at care@letsbambu.com.

With any subscription plan, you are guaranteed to receive each month's puzzle for the duration of your subscription plan and for as long as you are an active subscriber. Additionally, we are able to offer discounted quarterly and biannual subscription plans with included shipping. All active subscribers also receive a special discount code to use during our seasonal releases where they are able to purchase puzzles of interest that they may have missed due to subscribing later in the year. Active subscribers are also automatically entered into our triannual giveaway (every 4 months). However, in contrast, when purchasing an individual puzzle, you may experience longer wait times for our puzzles as we only release puzzles during a seasonal release around every 3 months. We are also unable to guarantee which puzzles will be available as subscribers are prioritized. However, regardless if you choose to subscribe or purchase individually, you will experience the same quality product!

At this time, the Bambu Dozens is only available to residents of the contiguous United States.  

Every 3 months or so, we release our puzzle designs to the "public", meaning outside of our subscribers. These are typically overstock puzzles from previous months. There is no guarantee that any certain puzzle design will be available, which is the perk of subscribing. You are always guaranteed the next month's puzzle when you are a subscriber. Also, active subscribers get an exclusive discount to use during our seasonal releases.