Terms of Service

Last updated

January 18, 2024

This website is operated by Bambu Care, LLC. Throughout the site, the terms “we”, “us” and “our” refer to Bambu Care, LLC. Bambu Care, LLC offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.  

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. Our store is hosted on Webflow, Inc. and Heartbeat Chat, Inc. They provide us with the online e-commerce platform that allows us to sell our products, memberships, and services to you.

Section 1 — Online store terms.

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

Section 2 — General conditions.

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Section 3 — Accuracy, completeness and timeliness of information.

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Section 4 — Modification of the service and prices.

Prices for our products and services are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Section 5 — Product or services.

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are not eligible for refund or exchange unless your order arrives damaged. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Section 6 — Accuracy of billing and account information.

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase, address, and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

Section 7 — Optional tools.

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

Section 8 — Third-party link.

Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

Section 9 — User comments, feedback, and other submissions.

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

Section 10 — Personal information.

Your submission of personal information through the store is governed by our Privacy Policy.  

Section 11 — Errors, inaccuracies, and omissions.

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

Section 12 — Prohibited uses.

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

Section 13 — Disclaimer of warranties; limitation of liability.

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall Bambu Care, LLC, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Section 14 — Indemnification.

You agree to indemnify, defend and hold harmless Bambu Care, LLC and our subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

Section 15 — Severability.

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

Section 16 — Termination.

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

Section 17 — Entire agreement.

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

Section 18 — Governing law.

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Texas, United States.

Section 19 — Changes to terms of service.

You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Section 20 — Contact information.

Questions about the Terms of Service should be sent to us at hello@letsbambu.com.

Resources, printables, and handouts.

The following terms and conditions (“Terms”) apply to the use of Bambu Care resources, printables, and handouts ("Resources"). Your purchase and use of the Resources constitutes your agreement to follow and be bound by these Terms.

1. Terms of use.

By purchasing and downloading our Resources, including the free Resources, you have permission to print and make multiple copies for your personal use only. This personal use includes sharing the Resources in print form or electronically with family members and care professionals that may be involved in your partner’s care. 

You do not have permission to share this handout in print form or electronically with members outside of your partner’s care. Instead please direct them to Bambu Care's website.

The Resources may not be reproduced, sold, resold, or otherwise exploited for any commercial purpose. All pages are copyright of Bre'anna Wilson and Bambu Care.

You must use our Resources for lawful purposes only.

All Resources are non-refundable.

2. Disclaimer.

All Resource content is for informational purposes only. It is not intended to serve as a substitute for medical advice, counseling, or treatment from a qualified healthcare provider. 

Under no circumstances will Bambu Care, LLC be responsible or liable in any way for any direct, incidental, consequential, indirect, or punitive damages arising out of access to or use of any content available on this webinar, regardless of the accuracy or completeness of any such content. 

Bambu Dozens terms and conditions.

Bambu Dozens is a puzzle collection offered by Bambu Care, LLC ("Bambu Care") to its contiguous United States customers and follows a pre-order model.

The following terms and conditions (“Terms”) apply to the use of Bambu Dozens puzzle collection ("Puzzles"). Your purchase and use of Bambu Dozens constitutes your agreement to follow and be bound by these Terms.

Effective date: July 10, 2023

1. Pre-order reservation.

Pre-orders are orders for items that are not yet produced/in-stock. Pre-orders are collected and will be produced at the end of the collection period. Pre-orders are a sustainable way to collect orders before production.

When placing a pre-order purchase of any of Bambu Care's puzzles, you will be required to provide information such as your shipping address and other billing information. You represent and confirm to the best of your ability that all such information is accurate.

Bambu Care shall have no responsibility or liability for inaccurate or outdated information, and shall have no obligation to make efforts to determine the correct contact or shipping information.

2. Price & payment.

You will be charged the full price of the puzzles ordered, including shipping at the time of placing your pre-order.

3. Seasonal releases.

Seasonal Releases are hosted every 3-4 months and are a special event where a selection of our previous puzzles all become available at the same time for a limited period. This limited period of time can vary and is announced prior to the event. Seasonal Releases follow a pre-order model as well. Once the event ends, all pre-orders will processed for creation. You will receive a notification via the email address on record, containing information about the estimated timeline for order fulfillment. While we cannot guarantee an exact shipping date for your pre-order, we will maintain ongoing communication with you through email to keep you informed throughout the entire process.

Bambu Treehouse terms and conditions.

Effective date: October 4, 2023

1. Subscription Membership and Eligibility.

Bambu Treehouse Membership ("Membership") is a subscription membership program offered by Bambu Care, LLC (“Bambu Care”) to customers around the world (“Member(s)”) on two tier levels: 1) Free Pass 2) Paw Pass. By opting into our membership program, you agree to these Terms and Conditions and any amendments or modifications thereto.  

Membership is designed for individuals and families, allowing one account per household. However, individuals or families have the option to add up to one more account for a professional, private caregiver, long-distance caregiver, or family member by sending a request to care@letsbambu.com. It's important to note that the added account would also lose access if the paying Member cancels their membership. To be eligible for Membership, individuals must be 18 years of age or older. For further information regarding the data collected from website visitors, please refer to Bambu Care's Privacy Policy, which is integrated by reference. 

To participate in the Membership, you must create and maintain an active account. For our free tier, this means only account creation is required, with no payment involved. However, if you choose the Paw Pass subscription, you must not only subscribe to our Bambu Treehouse Membership but also keep a valid accepted payment method on file and ensure it remains updated.

It's important to note that if you decide to cancel your subscription membership, you and any associated Members will no longer be eligible for the subscription or any associated benefits. Refunds cannot be issued for active subscriptions, even in the event of cancellation. However, rest assured that you will retain access to your account until the originally scheduled expiration date of your subscription. For example, if you hold an annual Paw Pass membership and choose to cancel, you will continue to enjoy account access until your subscription would have naturally concluded.

Bambu Care reserves the right to change this Membership at any time at its sole discretion, including benefits and eligibility. We also reserve the right to cancel Members at our discretion or terminate Members who engage in inappropriate use of the subscription membership. If we make any material changes to these terms and conditions or terminate the Subscription, we will post the new terms on our website and may notify you by email.


2. Subscription benefits.

The Membership is a program that provides benefits to subscription Members on two tier levels: 1) Free Pass 2) Paw Pass

Listed are the general benefits of the Free Pass as of the effective date:

  • Access to Treehouse content under the Free Pass.

Listed are the general benefits of the Paw Pass as of the effective date: 

  • Access to all Treehouse content including content under the Free Pass.
  • Free entry into all webinars hosted by Bambu Care.
  • Members only discounts for special events and the With Intent MasterClass.
  • Members only giveaways.
  • Any other feature update and additions to both the Free and Paw Pass.

3. Additional information.

Benefits associated with the Membership may not be transferred or sold unless explicitly approved otherwise. Paw Pass fees can be paid either through a monthly subscription at $18/month or an annual subscription at $180/year.

Please note that benefits are non-transferable and cannot be shared among Members or with anyone else. They do not constitute the property of the Member. Bambu Care, LLC cannot be held responsible for any lost benefits resulting from communication issues, such as changes in contact information, or technical malfunctions.

4. Termination of benefits.

All Paw Pass subscriptions are automatically renewed based on the billing period selected by the Member (monthly or annually). Members are responsible for keeping their billing information up to date. In the event of a payment failure, our system will automatically retry the payment up to four times over a two-week period. The Member will receive email notifications during this period, prompting them to update their billing information. During the payment retry process, the subscription will be marked as 'past due,' but access to subscription content will be maintained. However, if the final payment attempt fails and the subscription becomes 'unpaid,' the Member will lose access to all subscription content and benefits and their membership will be cancelled.

Members have the option to cancel their subscription at any time by using their account portal or by contacting care@letsbambu.com. If either the Member or Bambu Care, LLC initiates the cancellation of the subscription, all benefits associated with the subscription membership will be terminated. However, the Member will retain access to their account until the originally scheduled expiration date of their subscription unless communicated otherwise. To ensure a hassle-free experience and prevent any unexpected charges, Members must submit cancellation requests at least 48 hours before the billing period renews.

5. Customer support.

If Members have any questions about their membership or run into any technical difficulties they may email us care@letsbambu.com. We are happy to help.

Gift card terms and conditions.

The following terms and conditions (“Terms”) apply to the use of Bambu Care eGift Cards ("Gift Cards"). Your purchase and use of the Gift Cards constitutes your agreement to follow and be bound by these Terms.

1. Redemption and use.

Gift Cards may only be redeemed toward the purchase of eligible goods and services provided by letsbambu.com and may not be used towards the purchase of another Gift Card. Promotional Credit may not be used towards the purchase of a Gift Card. Gift cards may not be reloaded, resold, or used for payment outside of the letsbambu.com website; used for unauthorized advertising, marketing, sweepstakes or other promotional purposes; redeemed for more than face value; transferred for value; redeemed for cash; or returned for a cash refund (except to the extent required by law). No portion of your letsbambu.com balance may be transferred to another letsbambu.com account.  

2. Lost, damaged, or stolen cards and fraud.

Bambu Care will not be responsible if your Gift Card is used without your permission. If we learn our customers were negatively impacted by an issue with our Gift Card systems, we’ll work quickly to take care of them. Title to and risk of loss for Gift Cards pass to the purchaser upon sale. Please treat your Gift Card like cash and safeguard your information accordingly. Bambu Care reserves the right to refuse to accept Gift Cards that are suspected or believed to be obtained fraudulently.

3. Expiration and fees.

Gift Cards expire 6 months from purchase date. There is no fee to maintain your gift card.  

4. Limitation of liability.

Gift Cards are provided on a ‘As Is’ basis and Bambu Care disclaims all warranties of any kind, either express or implied, with respect to the gift cards, including without limitation, implied warranties of merchantability and fitness for a particular purpose. Bambu Care does not represent or warrant that your gift card will always be accessible or accepted. Bambu Care shall not be liable to any person or entity for any direct or indirect loss, damage (whether actual, consequential, punitive, special, or otherwise), injury, claim or liability of any kind or character whatsoever based upon or resulting from the gift cards or use of such gift cards. In the event that Bambu Care is found liable to you, your sole remedy will be to recover actual and direct damages which shall not exceed the last balance held on your gift card. Certain provisions of the foregoing paragraph may not apply to consumers within the state of New Jersey or in other jurisdictions where prohibited by law.

5. General terms.

By using a Gift Card you agree to comply with these terms and conditions, and not to use a Gift Card in any manner that is misleading, deceptive, unfair, or otherwise harmful to letsbambu.com or its customers. We reserve the right, without notice to you, to void Gift Cards (including as a component of your letsbambu.com balance) without a refund, suspend or terminate customer accounts, suspend or terminate the ability to use our services, cancel or limit orders, and bill alternative forms of payment if we suspect that a Gift Card is obtained, used, or applied to an letsbambu.com account (or your letsbambu.com.com balance is applied to a purchase) fraudulently, unlawfully, or otherwise in violation of these terms and conditions.

We reserve the right to change these terms and conditions without notice, from time to time at our sole discretion. All terms and conditions are applicable to the extent permitted by law. If any of these terms and conditions are deemed invalid, void, or for any reason unenforceable, that unenforceable term will be deemed severable and will not affect the validity and enforceability of any remaining terms and conditions. Bambu Care may also issue promotional gift cards and gift codes (“Promotional Cards”). Promotional Cards are not subject to these Terms and may be subject to an expiration date and other conditions, as specified on the Promotional Cards or in related promotional materials.