Bambu Treehouse

The short answer is, it doesn't affect your access at all. 😊

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What do we mean exactly? At Bambu Care we always strive to be fair and thoughtful in every decision we make when it comes to the business side of things—this change is no different. The plan update from Free Pass to House Pass was made to ensure that Bambu Care can remain sustainable while ensuring that we honor our mission to make quality dementia education, resources, and support accessible and affordable for every dementia caregiver around the world. With that said, all previous Free Pass members will be grandfathered into the new House Pass. This means that you will retain 100% free access as a token of our gratitude for being an early adopter of the Treehouse. We look forward to continuing to help you along your dementia care journey.

Discover the beauty of the Treehouse, where everything for your dementia care journey converges into a single, accessible location. Inside the Treehouse, you'll discover a comprehensive array of resources and support tailored exclusively for dementia caregivers. We offer thoughtful tools and tips to assist you in navigating the challenges of dementia care in the form of videos, podcasts, and blogs, along with an invaluable collection of handouts and activities to enhance your caregiving experience. You also have access to a curated catalog of dement-focused products. We regularly update this content to keep you informed and inspired.

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Plus, Paw Pass members enjoy additional benefits, including exclusive content and resources, complimentary access to webinars, exclusive discounts, and occasional giveaways as a token of our appreciation for being a Paw Pass member of our dementia care community.

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All of these resources and benefits are expertly curated by our best-in-class dementia care consultant, Bre'anna, to make your dementia care journey easier and less stressful.

No worries! The Treehouse platform is designed with user-friendliness in mind, optimized for learners of all skill levels. However, we understand that technical issues may arise from time to time. That's why we offer dedicated support through our in-platform chat feature. If you encounter any difficulties or have questions, simply reach out to our support team for assistance. We are also currently working on developing tutorials to provide additional guidance for navigating the platform and using its features effectively. Your learning journey with Treehouse is our priority, and we're committed to providing the support you need every step of the way.

The Treehouse is a fully digital platform, so no special equipment is required. However, we highly recommend a fast and stable internet connection for optimal performance due to the media-intensive nature of our content. Whether you're using a computer, tablet, or smartphone, a reliable high-speed internet connection will ensure smooth access to videos, podcasts, and other resources. You can check your internet speed here.

Certainly! The Treehouse membership is open to individuals worldwide. Both the House Pass and the Paw Pass tiers are available to people regardless of their location. We happily welcome members from all around the world to join the Treehouse and access the valuable resources and support we offer. Whether you're a caregiver outside of the United States or anywhere else, you can be part of the Treehouse to make your dementia care journey easier and less stressful.

Due to the digital nature of the Treehouse, we are unable to offer refunds for membership fees. However, we want to ensure that you receive the full value of your subscription. If you choose to cancel your subscription, rest assured that you will continue to have access to your account and all the benefits of your membership until the end of the subscription period you've already paid for.

Yes, you can cancel your membership at any time. To ensure a hassle-free experience and prevent any unexpected charges, we kindly ask that you submit your cancellation request at least 48 hours before your billing period renews. When you choose to cancel, your subscription will not be renewed, and you won't incur any additional charges. You will continue to have access to your account and all the benefits of your membership until the subscription period that you've paid for naturally expires. Please note that there are no refunds for previously paid subscription fees or unused subscription periods. If you have any further questions or need assistance with canceling your membership, please contact our support team, and they will be happy to assist you.

Yes, you can access the Treehouse from your mobile phone. It is designed to be mobile-friendly and accessible on a variety of devices, including smartphones and tablets. However, it's important to note that the Treehouse is optimized for the desktop experience. While you can navigate and access content from your mobile phone, please understand that the mobile experience is pending further optimization to ensure the best possible user experience. Lastly, we do recommend being connected to a Wifi netword vs cellular data.

Yes, you can absolutely upgrade to the Paw Pass after initially joining the House Pass. However, it's important to note that if you first join the House Pass and then decide to upgrade to the Paw Pass, there may be a brief waiting period. Unlike those who initially join the Paw Pass, members who upgrade from the House Pass to the Paw Pass will not have immediate access to Paw Pass content. All Pass upgrades, in this case, must be processed manually, and it may take up to 24 hours for your upgrade to be completed. Please allow this processing time, and rest assured that once the upgrade is finalized, you will be notified and gain access to all the exclusive Paw Pass content and benefits. We appreciate your understanding and patience during this process as we work to enhance your membership experience.

The ability to share membership is exclusive to Paw Pass members. Paw Pass members can request the addition of up to one more account for a professional caregiver, private caregiver, long-distance caregiver, family member, or friend by submitting this form. Please note that any added account will lose access if the paying Paw Pass member cancels their membership.

Absolutely, we welcome all dementia care partners, whether you're a family caregiver, a distant caregiver, or a professional caregiver, to join The Bambu Treehouse. Our membership is designed to support individuals and families who are on a dementia care journey, regardless of their specific role or relationship with the person living with dementia. You could even be a friend!

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The Treehouse is here to help you learn everything you need to know about dementia and dementia care. Whether you're seeking information, support, or inspiration in your role as a caregiver, you'll find valuable resources and a supportive community within The Treehouse. Our goal is to assist you in providing the best possible care and improving the quality of life for both you and those you serve.

Absolutely, we encourage our members to submit requests for specific topics or resources they would like to see because your feedback plays a crucial role in shaping the content we provide. The Treehouse exists for you, and we value your input.

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Please note that response times to requests may vary, but we always strive to address them as quickly as feasible while ensuring a quality response. Additionally, Paw Pass members receive priority when it comes to addressing requests, as part of our commitment to offering them enhanced support and benefits. Your suggestions and requests are highly appreciated and help us tailor our content to better serve your needs and preferences.

We make it a priority to update our resources regularly. New content, which can include videos, blogs, podcasts, and an assortment of valuable resources, is added on a monthly basis. This ensures that you have access to the information and support you need to assist you on your dementia care journey. We're committed to keeping you informed and inspired, and our monthly updates reflect our dedication to providing you with the most current and helpful resources. We also encourage our members to submit requests for specific topics or resources they would like to see, as your feedback plays a crucial role in shaping the content we provide.

The Treehouse offers two membership options. The first is the House Pass, which includes a 7-day free trial before transitioning to just $6 per month. With the House Pass, you gain free access to our private content and resources specific to this subscription level, as well as consolidated public content, all in one place for two weeks at no cost before investing. We require billing information to ensure a seamless transition if you choose to continue. Your information is secure, and you can cancel anytime hassle-free.

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If you're looking for additional benefits, consider the Paw Pass, which offers two plans. The Monthly Paw Pass costs $18 per month, while the Annual Paw Pass is priced at $180 per year, saving you $36 compared to the monthly plan (equivalent to 2 months free). With the Paw Pass, you'll enjoy full access to everything in the House Pass and a richer experience featuring exclusive content, resources, complimentary webinars, discounts, and perks to support you on your dementia care journey. Both Monthly and Annual Paw Pass subscriptions offer flexibility and peace of mind, as they can be cancelled at any time, just like the House Pass.